At a Glance Page

Nav Bar

The At a Glance page acts like a dashboard, giving you quick access to vital information through modules. The first time you access AquaCUE, it opens in a default module layout. You can customize that layout to suit your needs, for example, positioning the modules that you use most frequently at the top of the page or removing modules that you do not use often.

AquaCUE automatically remembers the new layout, so that the next time you login to AquaCUE the AAG page will appear as you customized it. Custom AAG layouts are user-specific–no one but you will see your customized layout. The AAG page layout is the only customizable page layout in AquaCUE.

To reposition a module:

    1. Mouse-over the title bar in the module you want to move. A drag pointer appears.

      Mouse-over Drag Pointer

    2. Drag and drop the module from its current position to the new one. Notice when the module moves away from its location, a placeholder remains until you drop the module into place. In addition, modules automatically shuffle to accommodate the move.

      Drag Pointer Placeholder

    3. To remove a module, click the X in the module’s upper right corner.

      Remove Module

To add or remove modules:

  1. Click the Add/Remove button located below the search bar.

    Add:Remove

  2. In the popup menu, do one of the following:
  • Click the Add button for the module(s) you want to add.
  • Click the Add All button.

AAG Page Modules

Each module on the AAG page performs a specific task. Health modules report issues and exceptions for each device and gateway in your water system. Status modules let you see at a glance essential consumption details and trends and learn about new features in AquaCUE.


How AquaCUE Calculates the Numbers in AAG Modules

Most of the modules on the AAG page aggregate data, displaying system water usage or device and event counts. Your water meters, encoder registers and endpoints along with network gateways are considered devices. Events are conditions that happen to or are detected by devices, for example, alarms, exceptions, flow anomalies, and tampers.

The difference between counting devices and events has important implications when comparing counts between AAG modules and counts on the Monitor and Assets pages. Counts on the Device Health, Flow Health and Gateway Health modules are based on the total number of events, whereas the Monitor page counts the total number of meters and the Assets page totals the number of endpoints. Additionally, when the Flow Health module sees no recent flow on both the low- and high-sides of a compound meter, each is included in the count.

Because any given device might experience more than one event at a time, the number of events listed in an AAG health module will not always match the number of corresponding meters shown on the Monitor page. For example, if the Device Health module shows x-number of Endpoint Alarms, clicking the Endpoint Alarm arrow to view the corresponding meters might display less meters, because one or more meters may have multiple alarms.

How AquaCUE Calculates “Weekly” Usage
Most of the modules on the AAG page aggregate data, displaying system water usage or device and event counts. Your water meters, encoder registers and endpoints along with network gateways are considered devices. Events are conditions that happen to or are detected by devices, for example, alarms, exceptions, flow anomalies, and tampers.

The difference between counting devices and events has important implications when comparing counts between AAG modules and counts on the Monitor and Assets pages. Counts on the Device Health, Flow Health and Gateway Health modules are based on the total number of events, whereas the Monitor page counts the total number of meters and the Assets page totals the number of endpoints. Additionally, when the Flow Health module sees no recent flow on both the low- and high-sides of a compound meter, each is included in the count.

Because any given device might experience more than one event at a time, the number of events listed in an AAG health module will not always match the number of corresponding meters shown on the Monitor page. For example, if the Device Health module shows x-number of Endpoint Alarms, clicking the Endpoint Alarm arrow to view the corresponding meters might display less meters, because one or more meters may have multiple alarms.

Leak detected totals in the Flow Health module and Export Data Service API counts will also differ. That is because Flow Health module Leak detected totals only count leaks of 1 gallon or more per hour in a 24-hour period. Export Data Service API leak exports include meters with leaks of less than 1 gallon per hour or more of flow for 24 consecutive hours.

Tamper alert totals in the AAG Device Health module count the most recent communication from all networked endpoints. As a result, the total number of tampers evolves constantly new tampers are counted and corrected tampers drop out of the count. Whereas Billing Read exports that include endpoint tamper counts look back in time based on the selected read tolerance and provide a snapshot of tampers that were active during the selected time period.


Endpoint Health

This health module gives facilities a snapshot of the number and percentage of devices–endpoints, encoders and meters–reporting with and without issues. Use the drop-down menu to examine all devices or the devices you have marked as Favorites. Scroll up and down using the gray elevator bar on the right-hand side of the module.


 

Click an arrow to get details and see the meter cards of endpoints reporting:

No Recent Endpoint Communication – An alert set when a networked endpoint has not communicated successfully with AquaCUE in the past 48 hours. Clears when communication is re-established.

Endpoint Tamper – An exception triggered by a break in communication between an endpoint and an encoder. Typically occurs when the wire between the meter and endpoint has been cut or disconnected. After connection is re-established, the tamper will clear.

Endpoint Alarms – A range of conditions are reported under this status indicator, including:

              • Endpoint Low Battery (indicates low battery strength, replace endpoint to correct the condition)
              • Endpoint Reading Changed (indicates when a reading on an RTR encoder connected to an ORION ME or ORION SE endpoint has been changed or altered)
              • Endpoint Forced Transmission (indicates network transmission has been forced from a GALAXY TR3 endpoint)
              • Endpoint Programmed (a notification that endpoint parameters have been changed, the notification will last 35 days)

Meter/Encoder Alarms – A range of conditions are collected and reported under this status indicator, including:

              • Meter/Encoder Programmed (set when meter/encoder parameters have been changed)
              • Meter/Encoder End of Life (tripped when the system detects low battery strength)
              • Encoder Removal (set when an encoder is detached from its meter)
              • Meter/Encoder Temperature (a warning triggered when operating temperature approaches its limits)
              • Encoder Magnet Tamper (indicates the presence of a powerful magnet that is preventing accurate readings)
              • Meter Exceeding Max Flow (indicates flow so high that the meter cannot obtain accurate readings)
              • Meter Sensor Error (indicates a problem with the sensor that is preventing accurate readings from being obtained)
              • Meter Empty Pipe (triggered when there is no water in the pipe, a condition that prevents accurate readings from being obtained)
              • Encoder Dial Changed (indicates the encoder has detected an encoder dial change)

See Health Module Status Indicators for more on exceptions and alarms.

Encoder Communication Errors – Triggered when AquaCUE receives data from an encoder but a reading cannot be obtained. This could indicate an encoder malfunction or that the dial is temporarily stuck. The condition automatically clears when a new reading is obtained.

Flow Health

This health module provides an overview of the flow anomalies in your water system. Use the drop-down menu to graph all of the meters reporting flow anomalies or the endpoints you have marked as Favorites.

Flow Health Module
Click an arrow to get details and see the meter cards of locations reporting:

No recent flow – No flow detected during the past 72 hours.

Leak detected – Indicates locations where flow of one gallon or more has been detected every hour in the 24-hours prior to the time the endpoint communicated with AquaCUE. Clears when a zero-flow read is received in a 24-hour period.

Backflow – For AMI meters, a condition in which reverse water flow has been reported in the past 30 days. Clears when no backflow is detected for 30 consecutive days. For AMR meters, a flag set when reverse flow is detected. For both AMI and AMR meters, backflow of less than 1 gallon will not trigger an alert.

NOTE: On meter cards, total backflow volume for the past 30 days is cumulative. If a compound meter is involved, the total includes backflows across all encoder registers at that location service point. Backflow is detected by the encoder as well as by AquaCUE.

Continuous flow – Indicates locations that the facility has tagged as places where water runs continuously on purpose. For example, manufacturing facilities and cooling towers.

NOTE: AMR meters tagged as Continuous Flow will only be included in the Continuous Flow count if the meter leak flag has been triggered, indicating that continuous flow is present.

Gateway Health

This module reports the number and percentage of gateways reporting with and without issues.

Gateway Health

Click an arrow to get details and see gateways reporting:

Attempting Connection – Counts network gateways trying to establish communications with AquaCUE FMM.

Never Connected – Counts network gateways in your inventory that have never been connected to the system.

Disconnected – Counts network gateways that have been disconnected from the system.

Inactive – Counts network gateways that have been marked as Inactive.

System Water Temperature

This module displays the average temperature, freeze risk, and high freeze risk of meters with sensors.

Hover your cursor over one of the dots to see the average temperature on a given day. Click an arrow to get details and see the meter cards of locations reporting:

Medium Freeze Risk – when the temperature reaches 37.04 degrees F or 2.8 degrees C.

High Freeze Risk – when the temperature reaches 34.88 degrees F or 1.6 degrees C.

System Water Pressure

This module displays water pressure statistics of meters with sensors.

Hover your cursor over one of the dots to see the average water pressure on a different day. Click an arrow to get details and see the meter cards of locations reporting:

High Pressure – when water pressure reaches or exceeds 130 PSI.
Low Pressure – when water pressure is less than 20 PSI.


System Water Usage

See aggregated flow data displayed as a trend in this module. Compare this week’s overall consumption with the previous week’s overall consumption data.

This Week starts now and counts back for a total interval of 7 days. The value is computed many times a day and changes as new consumption is recorded.

Last Week is the 7 days prior to the This Week interval.

NOTE: This metric is calculated from networked meters only.

System Water Usage copy


Favorites

This module displays water usage for service locations designated as favorites on their Monitor page Meter Cards.

Favorites

Click an arrow to get more details by viewing the favorite’s meter card on the Monitor page.

Top Accounts by Usage (Weekly)

This module lists the Top 25 accounts, ranked by weekly consumption.

Top Accounts

Click an arrow to get more details by viewing the meter card on the Monitor page.

Click the up-down triangles next to each category to reverse the order.

Technical Support

Get support phone numbers and direct access to online chat with support personnel in this module.

Click the Connect Now button to access the Badger Meter WebEx support site, which allows technical support to connect to your computer remotely.

 

Screen Shot 2015-09-18 at 11.35.17 AM

 

Once you are on the Badger Meter WebEx site, click Join and ask the support specialist for a session number so they can connect to your computer.

 

Screen Shot 2015-09-18 at 11.35.29 AM

 
Complete the required fields and press Submit.


Import Data

Depending on whether you are using the Configured Importer or Data Exchange to update and synchronize AquaCUE with your billing and customer information systems, use this module to begin importing data into AquaCUE or jump to the Import module on the Assets page. The Import Data module also displays your data import history.


 

Click Begin New Import to:

  • Begin a new import via the Configured Importer

    Configured Importer import

  • Jump directly to the Assets>System Synchronization>Import module for AquaCUE Data Exchange files.

    Sys Sync Import

Click a file name link to download the import file.

Import-Data-pod-with-links

 

Click View Details on an import record to open its Import Report.


Click the file name link to download the import file.

Import Data Verifier copy copy 2

Click the View Exceptions button to open a new browser window and get a detailed report of the errors and warnings in your file.

Exceptions Report

 

Click the Download Exceptions button to download a CSV spreadsheet file. The nature of each exception is listed in the last column of each row in the spreadsheet.

Click the Add Note button to open a window and comment on the data import. Click Ok to save your notes.

Add Note to Import

KNOWLEDGE BASE



User Guide