Leak Reporting and Notifications

In AquaCUE, a leak is defined as flow reported every hour in the 24-hours prior to the latest endpoint communication. AquaCUE detects potential leaks when it receives flow records from water meters by looking at the previous 24 hours of data on the hour, every hour. If flow of one gallon or more has been detected every hour in a 24-hour period, including hours divided into quarter-hourly segments by ORION Cellular LTE endpoints, a Leak Detected alert is triggered in the Flow Health module, which counts all of the leaks in your system. If flow drops to zero at any point during the 24-hour window, no Leak Detected alert will be triggered in the Flow Health module.

Note: Estimated reads are not included in leak detection alerts. Estimated reads will not cancel an existing Leak Alert, nor will they trigger a new Leak Alert.

Click the arrow in the Flow Health module next to the Leak Detected alert to see the extent of the leaks in your system.

Flow Health

The volume of each leak is displayed on the corresponding meter cards. The hourly flow rate displayed is the lowest hourly volume in the last 24 hours from the latest endpoint communication. For meters read at 15-minute intervals, the leak rate displayed on a card is the lowest sum of four quarter-hourly reads during the last 24 hours from the latest endpoint communication.

Screen Shot 2015-07-13 at 3.00.05 PM

When flow drops below the 1-gallon-per-hour threshold, the alert will clear after the next regular endpoint transmission. Typically, there is a brief latency of a minute or two. Network traffic and heavy system use can result in longer latency.

When continuous flow or intermittent flow is expected at a particular meter, and when flow exceeds a predetermined threshold, AquaCUE can send Flow Alert email or SMS text notifications.

To receive leak notifications and reminders as email or SMS messages daily, every two days, weekly or monthly use the procedure outlined here.

KNOWLEDGE BASE



User Guide