Users Page

From the Users page, tabs on the left side of the screen let those with Admin or Support roles:

  • View, manage and export lists of Facility Staff, EyeOnWater Users and Customers.
  • Invite users to create AquaCUE Logins.
  • Assign and manage Access Filters.
  • View and export a list of customers with EyeOnWater logins along with related details.
  • View and export a list of customers who signed up for EyeOnWater and have yet to verify their email address via a verification email.
  • View and export a list of your customers along with their Account ID and if applicable their EyeOnWater User Name.
  • Manage EyeOnWater accounts by granting or removing user access to one of more EyeOnWater accounts.

Staff Tab

Click the Staff tab to display a list of Facility Staff members, along with:

  • Their status and user role (green dot = active, blue dot = pending)
  • Their Assigned Filter
  • The date of their last activity
  • The date their AquaCUE account was created.

 

To personalize your staff listing, use your AquaCUE sign-in email address and upload a picture here.

Click Export to download a list in CSV format of all Facility Staff members. The list includes their:

Full Name
Status
Role
Email address
Date they were added to the system
Date Updated
Timezone
User Name
Mobile access status
Assigned Filter
User Creation Method (see table)

User Creation Method Description
AquaCUE Invite Invited to use AquaCUE by an Admin user via Users page>Staff tab>New User.
API SSO user created by Badger Meter personnel.
Ap_Onboard Accounts Payable User created by Badger Meter personnel during initial setup.
Onboard Owner created by Badger Meter personnel during initial setup.
SAML SSO User.

Click New User and follow the steps below to invite a staff member to create an AquaCUE account.

  1. Enter the user’s full name and email address (required).
  2. Use the drop-down menu to choose one of the following roles: Admin, Support, Installer, Manager. The table below describes the permissions granted to each role.

    About User Roles
    AquaCUE stores a lot of sensitive data–customer names, addresses, phone numbers, email addresses and other things that by law or regulation must remain private and secure. AquaCUE users range from facility managers and customer service representatives to field technicians. To control who has access to what data and by extension the pages of AquaCUE where that information is displayed, each user is assigned one of four Roles: Admin, Support, Installer and Manager.

    The Manager role lets you grant district, department and property managers access to limited, customizable meter/account groups.

    In addition, user roles determine who can import data on the Assets>System Sync page, who can export data via the Monitor page and with the Web Services APIs, and who can create field assignments from the Monitor page Actions menu.


    Role Description
    Admin An Admin user can provision, import and export data, edit cards and invite other users.
    Support A Support user has a read-only view of the system. They cannot provision or edit cards or invite other users.
    Installer An Installer can view the Monitor page, and get read-only access to Endpoints.
    Manager This user can view the At a Glance and Monitor pages. Visibility control for a Manager is done by saved filter in AquaCUE.
    Capability
    Full Access User has full access of feature
    Hidden User cannot see feature
    Disabled User Can see Feature but Cannot Save or Update (Disabled Buttons)
    AquaCUE Features Roles
    Admin Support Installer Manager
    At a Glance VISIBLE VISIBLE HIDDEN VISIBLE
    Billing Reads Full Access Full Access Full Access
    Monitor VISIBLE VISIBLE VISIBLE VISIBLE
    Login As (Including Water Drop Button) Full Access Full Access Hidden Hidden
    Add Notes Full Access Enabled Hidden Hidden
    Add/Edit Tags Full Access Disabled Hidden Hidden
    Set Alerts Full Access Disabled Hidden Hidden
    Create Field Assignments (Actions -> Create Field Assignments) Full Access Hidden Hidden Hidden
    Actuate Valves (Actions -> Actuate Valves) Full Access Disabled Hidden Hidden
    Data Extractions (More -> Data Extractions) Full Access Hidden Hidden Hidden
    Data Diagnostics (More -> Data Diagnostics) Full Access Hidden Hidden Hidden
    Deep Links (Not Editable from Monitor Page) Full Access Full Access Full Access Full Access
    Analytics VISIBLE VISIBLE HIDDEN HIDDEN
    Assets VISIBLE VISIBLE HIDDEN HIDDEN
    Systems Sync (‘Select File’) Full Access Disabled
    Endpoints Full Access Full Access
    Gateways (Click on Serial Number, ‘Update Map’ and ‘Save’) Full Access Disabled
    Handhelds (‘Pair Device’ and edit handheld by clicking on SN) Full Access Disabled
    Reader Codes (‘Create’ buttons and Click ID to edit) Full Access Disabled
    Downloads Full Access Full Access
    Account (Update/Create Buttons) Full Access Disabled
    Location (Update/Create Buttons) Full Access Disabled
    Update Full Access Hidden
    Provision Full Access Hidden
    Swap Full Access Hidden
    Service Full Access Hidden
    Data Diagnostics Full Access Hidden
    Facility Settings Full Access Hidden
    Deep Links Full Access Hidden
    AAG Billing Read Hidden Hidden
    Export Reads & Data to a File Full Access Full Access
    Users VISIBLE VISIBLE HIDDEN HIDDEN
    Staff: Add/Edit Users Full Access Disabled
    Filter Sets: Create/Edit Filter Sets Full Access Disabled
    EOW Users Full Access Full Access
    Manage EOW Full Access Full Access
    Customer Accts Full Access Full Access
    EOW VISIBLE VISIBLE HIDDEN HIDDEN
    Link Accounts (Profile Icon -> Link Accounts) Full Access Full Access
  3. Click the appropriate check boxes to enable any of:
    Special Role What it Enables
    Mobile Reading Access to Field Director and ORION Mobile Read technology.
    Data Exchange Enables the ability to perform Data Exchange system sync operations, including Data Imports and Data Exports.
    API Access Permission to use the Web Service APIs.

    Mobile Reading can be enabled after the user has been created. Data Exchange and API Access are linked to users with Admin roles.

  4. Use the drop-down menu to assign filter access to any group of meters. Define meter groups using the Monitor page Actions Bar Save Current Filters function.
  5. When finished, click Invite New user.
    An email notification containing a link to complete the signup process will be sent to the user. The link is good for 30 days. If they do not set up their account in this time, an Admin user can resend the invitation.
  6. To resend an invitation at any time, do the following:a. Locate the user of interest.
    b. Click the More Options icon to open the menu.
    c. Select Edit and Reinvite. This action reopens the New User menu.
    d. Make any changes to the email address, user name, roles and service point access fields.
    e. When finished, click Reinvite User or click Cancel.
  7. To Remove a user, you must first deactivate them:
    a. Click the More Options icon to open the menu.
    b. Select Deactivate User.
    c. Open the drop-down menu located in the upper right part of the page.
    d. Select Deactivated users at the very bottom of the list of options.
    e. Find the user of interest, click the More Options icon and select Remove User.
    f. Click OK to remove the user and disassociate them from the facility and disable their ability to log in.
    g. Click Cancel to abort the action.
  8. Click any Up/Down arrow to change the sort order.
  9. Admins can verify which part of facility other users (Manager, Installer, Support) have access to. To do that, select the user of interest, click the More Options icon and select Login As. This functionality does not currently apply to Pending users.

 

Search Staff

Start typing in the box. The system will auto-fill based on the first two characters entered.

Use the drop-down menu to filter results by Status, Role, Special Role Filter Set and Disabled.

 


Customer Accts Tab

Click the Customer Accnts tab to see a list of all your customers, their name, Account ID and if applicable the email associated with their EyeOnWater account.

Use the Search box located in the upper right beneath the Actions menu to quickly lookup a customer by name or email address.

Users with Admin or Support roles can click a customer’s name to get a snapshot of their account details.

Account Details

Click an EOW User Name to login as that customer and see their EyeOnWater dashboard. To return to AquaCUE, click Signout. Do not use your browser back button, because your access will be restricted to that of an EyeOnWater user.

Use the Actions drop-down menu to Export Accounts to File, and get a list of customer names, Account IDs and EyeOnWater user names (email addresses).

Use the pagination controls at the bottom of the page to display different groups of customers.


EOW Users Tab

Click the EOW Users tab to see EyeOnWater user statistics and a list of customers with EyeOnWater accounts.

The Pending EOW Users section lets you see which customers signed up for EyeOnWater, were sent an email to complete the signup process and have not clicked the link to verify their address.

  • The Pending Created field shows the date the verification email was sent.
  • The User Accessed field shows the date the verification email was opened by the user.
  • The Expiration field shows when the email verification link is due to expire.

Pending users clear after they click a link in the email to verify their address.

Click Filter to sort filter EyeOnWater accounts by Zip Code, Route (shown below), Cycle, District, Class Code and Class Code Normalized. In addition, search for individual EyeOnWater accounts by entering the email address associated with the account and clicking OK. To reset the filters, click Cancel.

NOTE: Facilities that are using the billing portal premium service will see the Customers page instead of the EOW Users tab. Click here for detailed information about the Customers page.

Use the Show Accounts drop-down menu to select the number of customers to display on the page. Use the pagination controls to display different groups of customers

Users with Admin or Support roles can click a customer name to get a snapshot of their account details.

Account Details

Click a user name to login as that customer and see their latest EyeOnWater report. To return to AquaCUE, click Signout. Do not use your browser back button, because your access will be restricted to that of an EyeOnWater user.

Use the Actions drop-down menu to Export Data to a File, and get a list of your customers along with their user name, email address, user status, signup date, their Account ID and Account Name.

KNOWLEDGE BASE



User Guide