About Cards
Each Card on the Monitor page corresponds to the meter at a given service point with an active service agreement. Cards display crucial meter information: consumption data, Location ID, Location Name, Class Code, Cycle, Route, Service Address and Meter ID. Expanding a card reveals more information, including location details, information about meter reads and general endpoint health data. Cards associated with compound meters combine data from all of the endpoints connected to that meter and display that data in the Meter, Reads and Endpoint sections of the Card.
Week-on-Week water usage comparisons look back seven days from the most recent flow message. For example, if “today” is Wednesday November 23 and it is early morning so endpoints have not yet communicated with the system, “this week/last week” comparisons will show last week as Wednesday November 9 – Tuesday November 15 and this week as Wednesday November 16 – Tuesday November 22. After the endpoints communicate the latest reads, the date ranges update. Last week will show as Thursday November 10 – Wednesday November 16 and this week will show as Thursday November 17 – Wednesday November 23.
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1. Pagination Controls. Click a number to jump to a group of Cards or click the arrows to jump forward or back one group at a time.
2. Add to Favorites button. Click it to designate the meter as a Favorite.
3. Consumption Trend indicator. A down-facing green arrow indicates less water was used for a given timeframe. A red up-facing arrow indicates more water was consumed during a given timeframe.
The comparison is based on the daily average usage of two sets of consecutive reads. An up-facing arrow is shown when the difference in usage between the first and second period is greater than 1 gallon. A down-facing arrow is shown when the difference in usage between the first and second period is less than 1 gallon.
In the example above, no card is displayed because the average daily usage between the first and second period is less than 1 gallon.
First period: Oct 2 – Nov 3: 1,317 (gallons) ÷ 32 (days) = 41.15
Second period: Nov 3 – Dec 3: 1,236 (gallons) ÷ 30 (days) = 41.2
Difference in usage between the two periods = 0.05 gallons
4. Master Settings that affect all cards (L to R): Drop-down Sort By menu, Change Sort Direction button, Collapse All Cards button, Expand All Cards button, More Settings button.
Use the Sort By drop-down menu to prioritize the Cards display based on Location ID, Location Name, Service Address, Billing Address, Route, Cycle, Meter ID, Account ID, Backflow, Leak Rate, Service Agreement Start Date, Meter Install Date and Endpoint Install Date.
TIP: AquaCUE remembers the last Sort By selection on a per-user basis. Each time a user logs into AquaCUE on the same computer and browser, cards will be sorted by the most recently selected field.
Clicking the More Settings button opens the View Settings menu, which lets you select the tab that is displayed when Cards are expanded and set the number of Cards displayed on the Monitor Page.
5. Card controls (L to R): Click the Login As button to view the user’s EyeOnWater dashboard. Use the Add Note/Notes button to add or read notes. The Tags button lets you set tags for any given meter in the system. The Set Alert button lets you see Leak Alerts set by EyeOnWater users. You can also use the button to set Leak Alerts for consumers not using EyeOnWater. (The Set Alert button is disabled on cards for Manual/AMR meters.) Use the More drop-down menu to hide all other meters, create and assign Data Extractions and jump directly to the Assets page Data Diagnostics tab. Click +/– to expand or collapse that particular card.
The number of Notes and Tags is displayed on each button.
On cards for AMR and Manually Read meters, the Alerts button is disabled.
Use the More drop-down menu to hide other Cards, jump to the Historical Data Extractions page and jump directly to the Assets page Data Diagnostics tab
6. Alert Bar. Displays alerts on cards for meters when Backflow, Leaks of one gallon or more per hour, Tampers and other exceptions are detected. The alert start date and time are also displayed.
7. EyeOnWater button. This button lets you see at a glance cards for meters associated with EyeOnWater accounts. Click the button to jump directly to the EyeOnWater account.
When Cards are expanded, Location, Meter, Reads and Endpoint tabs provide fast access to more information.
Location Tab
Geocode Status
Geocode Status indicates how longitude and latitude values were determined.
- Service Point – Geo-location is based on the Service_Point_Longitude/Latitude values provided via Data Exchange file.
- Location – Geo-location is based on the Location address provided via Data Exchange file.
- Facility – Geo-location is based on the Facility’s coordinates.
- Indeterminable – Geo-location could not be determined based on the Location address provided via Configured Import file.
Meter Tab
Meter Tab for a Compound Meter
Reads Tab
Reads Tab for Networked Water Meters
Raw Read – Encoder read including leading zeros. Displayed for diagnostic purposes. Must be enabled by Badger Meter personnel.
Requires:
- Number of dials on a register to be detected and passed to AquaCUE automatically by ORION Cellular endpoints connected to meters manufactured by Badger Meter.
- Number of dials on a register to be passed to AquaCUE via Data Exchange file.
- If no dial information is present, Raw Read will not be displayed.
Full Read – Raw read multiplied by the meter resolution, displayed in the meter unit of measure.
Billing Read – Full read divided by the billing resolution.
Read Method – Displayed under the Latest Read & Method, the Method describes how reads were collected and brought into AquaCUE.
- Network – ORION Cellular endpoint, pulse barnacle endpoint, magnetic barnacle endpoint.
- Fixed – ORION SE endpoint, GALAXY TR3 endpoint, GALAXY TR2 endpoint.
Read Date – Date and time the meter was read, along with the meter timezone and how long from “now” the read was collected.
Reads Tab for AMR and Manually Read Water Meters
Full Read – Raw read multiplied by the meter resolution, displayed in the meter unit of measure.
Billing Read – Full read divided by the billing resolution.
Read Method – Displayed under the Latest Read & Method, the Method describes how reads were collected and brought into AquaCUE.
- AMR – ORION SE endpoint, ORION ME endpoint, ORION CE endpoint.
- Manual – User-entered value in mobile reading applications (ORION Mobile Read).
- Utility – Data Exchange Read import file.
High Read Limit – Maximum expected meter reading value. Set via Data Exchange file.
Low Read Limit – Minimum expected meter reading value. Set via Data Exchange file.
Reader Codes – Code sent to reading collection device to notify people collecting reads of various conditions at a location.
Reader Comment – Notes passed from a handheld meter reading device to AquaCUE.
Trouble Codes – Predefined message send from ORION Mobile Read software to AquaCUE.
Alert Codes – Predefined message sent from AquaCUE to ORION Mobile Read software.
Read Operator – Identifies the person responsible for collecting reads.
Reads Tab for a Compound Meter
Endpoint Tab
Endpoint Tab for a Compound Meter
Signal Strength and Battery icons display the health of endpoint/gateway communications and remaining battery life. Signal Strength is based on the number of successful communications with the system during the past seven days:
| Icon | Successful comms |
Good  |
Seven of the past seven days |
OK  |
Four to six of the past seven days |
Marginal  |
Three or less of the past seven days |
NOTE: Fluctuations in signal strength are normal and expected. Action is required only if weak signal strength causes a break in communication for an extended period of time, triggering a “Marginal” result. When this occurs, hover your cursor over the i to get tips on improving signal strength and see a tool tip that describes the endpoint communication status.
Battery icons display battery health.
| Icon | Charge Remaining |
OK  |
1 year or better |
Low  |
Less than 1 year |
Replace  |
6 months or less |
NOTE: The battery life expectancy of ORION Cellular endpoints is 10 years. Certain operating conditions use more power than others, so your experience may vary. As battery life approaches six percent, an alert warns you to replace the endpoint.
Automatic Unit Scaling
Consumption totals in the weekly comparisons portion of cards and in the Consumption Graph use automatic unit scaling. The unit of measure automatically switches when flow crosses the thresholds described in the table below:
| Unit | Threshold | Unit Displayed (conversion formula) |
| Liters | >=1,000 | Cubic Meters value/1,000 |
| Cubic Meters | <1 | Liters
value*1,000 |
| Gallons | >=10,000 | KGAL
value/10,000 |
| KGAL | <1 | Gallons
value*1,000 |
| Cubic Feet | >=10,000 | CCF
value/100 |
| 10 Cubic Feet | <1 | Cubic Feet value*10 |
| >10 | CCF value/10 |
|
| CCF | <1 | Cubic Feet value*100 |
Read Time versus Communication Time
The terms read time and communication time are often confused as being the same, when they are different things.
• Read time refers to the moment when an endpoint collects a read from a meter.
• Communication time refers to the moment when an endpoint sends data to AquaCUE.
Most endpoints collect reads at the top of each hour, others collect reads every 15 minutes. Endpoints communicate with AquaCUE, sending reads and other data once every 24 hours. The exact hour of the day that that communication occurs is set randomly for each individual endpoint. This is done to distribute network traffic and enhance system performance.
If an endpoint is unable to communicate with AquaCUE, it will continue to try to connect to the system until it is successful. Depending on how long the gap in communication is and the endpoint type, the AquaCUE might calculate and display estimated reads.
After an endpoint has communicated with AquaCUE, it takes time for the system to process and display the reads in the Monitor page consumption graph and on cards. How much time varies based on other tasks the system is handling when the reads are received.
Where Read Time and Communication Time in appear in AquaCUE
The Reads tab on Monitor page cards display the Read Date (the day the latest read was collected along with the time the read was collected).
The Endpoint tab on Monitor page cards displays the Previous and Next Comm. (Communication) times.
The Last Read Age filters on the Monitor page count back from the Previous Comm. (Communication) date and time shown on the Endpoint tab.
Sensors Tab for LTE and LTE-M Endpoints
ORION Cellular LTE and LTM-E endpoints include temperature sensors.
Hover the cursor over one of the dots along the line graph to see the average temperature on a given day.
Seven-day averages along with minimum and maximum temperature readings are also displayed.
Sensors Tab for 3″ and 4″ E-Series G1 Ultrasonic Meters with ORION Cellular LTE or LTE-M Endpoints 
Hover the cursor over one of the dots along one of the line graphs to see the average pressure, temperature, ambient temperature and endpoint temperature on a given day. Seven-day averages along with minimum and maximum pressure and temperature readings are also displayed. Note: Various exception conditions such as Meter Empty Pipe will prevent values from being displayed.
Sensors Tab for 3″ and 4″ E-Series Ultrasonic G2 Meters with ORION Cellular LTE or LTE-M Endpoints
Hover the cursor over one of the dots along one of the line graphs to see the average pressure, temperature, ambient temperature, endpoint temperature or maximum flow on a given day. (Max Flow Rate requires E-Series Ultrasonic G2 Ultrasonic meters.) Seven-day averages along with minimum and maximum pressure and temperature readings are also displayed. Note: Various exception conditions such as Meter Empty Pipe will prevent values from being displayed.
