How to Log In

To log in to AquaCUE for the first time, follow these steps: 

1. Receive Invitation: You will receive an email invitation from your AquaCUE administrator to create your AquaCUE account. This invitation contains a temporary password and a link to click that starts the signup process. 
2. Click the link to sign in, enter your AquaCUE username if it is not already present, and press Next.

   

3. Set Password: You will be prompted to change the temporary password. Ensure that your password meets the strength requirements indicated.

   

4. When satisfied with your new password, click Change password.
5. From the Select Facility menu, click Accept Invitation. Please perform this step promptly. The invitation expires in 2 days.

   Use the Current drop-down menu to choose between Active and if applicable Expired invitations.

6. Accept Terms of Use: The first time you log in to https://aquacue.com/login, you need check the boxes to agree to the Terms of Use and Privacy Policy. Make sure to read these documents before accepting. 

TIP: After completing steps 1-6, on subsequent logins, if you have access to many water companies, start typing a company name in the search box to locate the water company you want to log into.

When you have access to more than one utility, to switch utilities do the following:

1. Click the Profile section in the upper right corner of any page in AquaCUE and click Switch Facility.

   

2. Use the Select Facility menu to pick the utility you wish to switch to by clicking its name.

   Users with access to both AquaCUE and BEACON can to the following to switch from one application to the other: 

   1. From AquaCUE, click the Apps switcher section in the upper right corner of any page and click BEACON. When starting from BEACON, from the Apps switcher click AquaCUE.