The EyeOnWater Users page lets you see EyeOnWater user statistics.
Use the drop-down menu in the upper left corner to view:
- Active Users – Lets you get a searchable, sortable, exportable, paginated table of customers with EyeOnWater accounts.
- Pending Users – Lets you get a searchable, sortable, exportable, paginated table of customers signed up for EyeOnWater that were sent an email to complete the signup process and have not clicked the link to verify their address.
Active Users
Enter a customer name, account ID, address, etc. in the search box to locate their details.
In the example above, a search of Active Users returned Winfield Casper’s details, including:
Customer Name – The name of the account holder.
Account ID – The unique identifier of the account.
EOW User Name – The email address that is linked to EyeOnWater.
Note: Click a user name to launch the EyeOnWater web portal. To return to AquaCUE, click Signout. Do not use your browser back button, because your access will be restricted to that of an EyeOnWater user.
Sign Up Date – The date the user created their EyeOnWater account.
Click +/- (circled in red in the example below) to expand/collapse any card. When expanded, more account details are displayed. Notice that when additional accounts are linked to the user name/email address, the account details are surfaced in the Associated Accounts section of the card.
Click the green triangle to expand the json-format Raw Account Document associated with the particular account. Badger Meter personnel use this data for troubleshooting.
Click + Add Filter to sort filter EyeOnWater accounts by Normalized Class Code, Class Code, District, Route, Zip Code, Cycle, and DHS Code tags. To close the Edit Filter window, click Cancel. If a filter is applied, clicking the Clear Filter button will reset the filter. 
NOTE: Utilities that are using the billing portal premium service will see the Customers page instead of the EOW Users tab. Click here for detailed information about the Customers page.
Use the Export link in the upper right corner to get a list of your customers along with their user name, email address, user status, signup date, their Account ID and Account Name.
Pending Users
Enter a customer name, account ID, address, etc. in the search box to locate their details.
In the example above, the Pending Users table was loaded without performing a search. It shows details for two pending accounts, including:
Email – The email address used during the EyeOnWater signup process.
Account ID – The unique identifier of the account.
Pending Created – Date the user initiated the EyeOnWater signup process.
User Accessed – Date the verification email was opened by the user.
Expiration – The date the email address validation link expires.
Pending Users clear and become Active Users after they click a link in the email to verify their email address.
Pagination Controls
The number of records (hits) that were returned by a given search is displayed in the bottom left corner under the table.
Click one of the < and > arrows to step backward and forward through the paginated results. Click a page number button to jump to that page.
